Kenya Power
has announced temporary closure of all its banking halls across the country,
following Government’s directive to stop potential spread of coronavirus
pandemic.
According to
the company, customers can make payments for electricity bills and purchase of
electricity tokens through alternative channels which include select banks,
Airtel Money and M-Pesa.
The Company
will also provide drop-boxes for cheque payments, at all entrances of the
banking halls, as staff attend to service-related issues and address other
complaints lodged by customers via phone.
Additionally,
the Company will continue supporting customers through its social media
channels and the Kenya Power Self Service App.
Kenya Power
has also established a National Command Centre that will be supported by 8
other Regional Command Centres to ensure business continuity during the crisis
period. The National Command Centre has developed guidelines for safety of
staff and customers.
Already the
Company has released a section of its workforce to go on leave while retaining
a staff complement to ensure business runs uninterrupted.
